Clients ring because nothing has happened for nine days. Nothing has happened because conveyancing is mostly waiting. Neither fact stops the phone.
So when a matter moves stage, searches back, enquiries raised, contract out, exchange, the client hears about it within the hour. The update is drafted in your voice from the last fifty you sent, in plain English, with what has happened, what comes next and roughly when. No jargon unless you use jargon.
You get the draft in your inbox with an approve button. One click and it goes. Edit it if the matter is odd. Most are not.
If the stage changes in Clio or LEAP the trigger is automatic. If you work from a spreadsheet, changing the cell is the trigger. Either way nobody has to remember.
The client gets the message by email or WhatsApp, whichever they picked at intake. Fewer calls on a Friday afternoon asking whether anything has happened.
This is the kind of thing we build. It runs in your own accounts. When did your last client hear from you without asking first?